Shipping policy

Shipping and Returns

1. Shipping Within Germany

Shipping is available only to the countries listed below. Orders are shipped via DHL. Shipping costs vary by destination and are outlined below.

For shipments within Germany, we charge a flat rate of €4.99 per order for orders up to a value of €60.
Orders with a gross value of €60.01 or more are shipped free of charge.

Delivery time: Approximately 2–3 business days from the date of dispatch.

If you order multiple items with different delivery times, we will ship them together in one package unless otherwise agreed. In such cases, the longest delivery time will apply to the entire order.

2. Shipping Outside of Germany

Delivery time: Approximately 5–7 business days from the date of dispatch.

If your order includes items with different delivery times, we will ship them in one package unless agreed otherwise. In this case, the delivery time of the item with the longest shipping time will apply to the entire order.

Countries outside the European Union

For deliveries outside the EU, additional charges may apply that are beyond our control and must be borne by the customer. These may include:

  • Bank charges (e.g., wire transfer or currency exchange fees)

  • Import duties or taxes (e.g., customs fees)

You can find more information here:

Returns

We want you to be completely satisfied with your purchase.

You can return items within 14 days of receiving your order.
Please return the items at your own cost to the following address:

Return Address:
Silver Socks
Lustgartenstraße 103
79576 Weil am Rhein
Germany

Return Policy for Socks

Due to hygiene reasons, worn socks or socks without the original label cannot be returned.

Returns and refunds are only possible if:

  • The socks are unworn

  • The socks are undamaged

  • The original label is fully intact and attached

  • The 14-day return period has been observed

According to § 312g para. 2 no. 3 of the German Civil Code (BGB), returns are excluded if hygiene regulations are violated.

Please include your order number with the return so we can process it correctly.

Once we have received and inspected the returned goods, we will issue a refund to your original payment method.

Questions?

If you have any questions or need support, feel free to contact us anytime at:
📧 info@silversocksshop.com